IT Systems Manager
Role details
Job location
Tech stack
Job description
We are looking for an experienced IT Systems Manager to lead and manage the Society's I.T. team, ensuring the secure and effective support and operation of all information systems, applications, hardware and software.
In this role, you will support the delivery of corporate objectives through the development and implementation of key deliveries / projects, process improvements, and definition of policies and procedures.
You will also be responsible for all data protection matters within your area of the business as an information owner and be the first line risk owner for the IT area.
As a Certified Role (Material Risk Taker), the postholder is accountable for maintaining their own fitness and propriety and upholding the FCA Conduct Rules., Strategy and Change
- Contribute to the development of information solutions and strategies, that support the delivery of the society's corporate objectives
- Assist with the identification and implementation of process improvement opportunities
- Help define priorities through the definition and tracking of benefit cases for new demand.
- Ensure effective and appropriate planning, scheduling and testing of system changes or upgrades
- Support end-users with effective user test planning and execution for new systems and upgrades
- Ensure the effect management of change through the deployment of best practice change management principles and adherence to society policies.
IT Service Management
- Ensure effective IT service and supplier management of the society's information systems
- Ensure the effective management of user help-desk/support services and delivery of agreed support service levels, including effective management of day to day IT related incidents/issues;
- Forecast and track the Information Technology budget, and seek to optimise IT related costs/value for the society
- Ensure that software licensing rules are adhered to.
Security and Risk
- Ensure that systems are resilient through appropriate backup and recovery strategies, eliminating single points of failure and disaster recovery testing.
- Ensure solutions are secure though appropriate access controls, scanning and testing, monitoring and remediation of risks and issues.
- Ensure effective data governance is in place, including ongoing compliance with society's information security and data protection policies
Team Management
- Ensure the team have the skills and capacity to meet its accountabilities / responsibilities, including appropriate recruitment, mentoring and training
- Ensure objectives are set and tracked for all team members
- Continuously improve the team's efficiency, through appropriate work and project management techniques.
Requirements
Do you have experience in IT management?, * Hands on experience of BI/MI development (hands on SQL / relational database experience, ideally with SQL Server)
- Microsoft 365 platform, and automation / MI capability
- IT management in a support and/or solution development capacity
- People Management / Team Leadership
- IT Service and Supplier Management
- Project Delivery / Change Management, including knowledge of both agile and waterfall practices.
- IT analysis / design
- Budget Management
- Broad knowledge of IT hosting and software solutions
Benefits & conditions
- Competitive salary and discretionary annual performance bonus
- Comprehensive training and ongoing professional development
- 27 days' holiday + bank holidays
- Pension scheme and life assurance
- Employee wellbeing scheme
