IT Support Engineer - London - Waterloo

You will be a integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global brand within the Energy-sector.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done.

Your role is a varied, and will typically include the following:

• Support PCs, laptops, mobile devices, peripherals, and workplace equipment
• Assist with video conferencing systems, monitors, printers, phones, and projectors
• Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
• Troubleshoot basic h/w, s/w & connectivity issues
• Asset management
• Handle tickets and requests in ITSM systems

Do you have experience in iOS?, * Comfortable in a number of deskside technologies (Windows 10/11, Office 365, and common enterprise applications)

• Experience resolving problems sitting with the user
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
• Strong Customer-centric levels of service

• Onboarding program
• Buddy program
• Modern and centrally located office
• Flat hierarchies
• Trusted working hours
• Pension scheme
• Company events
• Internal career development program
• Medical cash plan

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.