1st/2nd Line Support Analyst

Based at our Moreton-in-Marsh Head Office, you'll provide 1st and 2nd line IT support across multiple large sites. As a key point of contact for our friendly colleagues, you'll ensure smooth day-to-day operations and resolve IT issues efficiently. Travel to our hotel and spa properties will be required, so flexibility is essential., * Provide desktop and end user support (hardware and software) across multiple sites, both deskside and remotely

• Troubleshoot Windows 11 and M365 applications
• Create new and manage existing users in Microsoft Azure
• Assist with network patching and desk moves
• Log, manage, and resolve support tickets via our ITSM helpdesk system
• Support implementation of new hardware and software
• Collaborate with our close-knit IT team on projects and escalations
• Maintain hotel bedroom technology (Wi-Fi, TVs, in-room systems)
• Support SIP/VoIP phone systems
• Provide first-line support for our property management systems (PMS) and other hospitality and business applications

Do you have a valid Driving License license?, Do you have experience in Zendesk?, We're looking for someone who is:

• Enthusiastic, approachable, and eager to learn
• Passionate about IT and problem-solving
• Proactive and adaptable with a "can-do" attitude, and motivated to working alone/remotely

Essential Skills & Requirements

• Based at our Head Office in Moreton-in-Marsh, with the ability to provide effective IT support across multiple sites
• Have at least 2 years previous experience in an IT support role
• Have the ability to communicate effectively and resolve technical issues in a user-focused environment
• Have experience with desktop hardware/software support
• Have familiarity with Windows 11, M365, and networking
• Hold a UK Driving Licence and access to own car (travel required)
• Hold the relevant Right to Work in the UK, not requiring future sponsorship

Desirable (but not essential)

• Microsoft 365 Admin experience
• SharePoint knowledge
• Active Directory user management
• Helpdesk software familiarity (Zoho and ZenDesk)
• Remote Desktop Services experience
• Experience supporting hospitality systems

• Competitive salary
• Complimentary Spa Day on work anniversaries
• Coffee, tea and snacks from our kitchen
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• A fun, supportive and inclusive work environment with loads of development opportunities

We are a collection of award-winning spa and hotel destinations. Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas.