Desktop Engineer E3 Level

We are seeking a highly skilled Desktop Engineer to join our global End User Computing team. This individual will be responsible for engineering, deploying, automating, and supporting the modern Windows desktop environment across the enterprise. The role requires deep technical expertise, strong problem-solving abilities, and the ability to operate effectively within a fast-paced, global environment.

You will work closely with other engineering teams, service operations, and security stakeholders to ensure a secure, highly available, and seamless experience for all end users., Windows Engineering & Endpoint Platform

• Engineer, maintain, and optimize a global Windows 11 desktop environment, ensuring stability, performance, and security.
• Own OS image engineering, life cycle management, configuration baselines, and feature update strategies.
• Lead complex troubleshooting efforts using logs, diagnostics, and telemetry.

Modern Device Management

• Design, implement, and manage Microsoft Intune for configuration, policy enforcement, compliance, application packaging, and advanced device management.
• Lead Windows Autopilot deployments, provisioning workflows, and zero-touch onboarding processes.
• Integrate Intune with Azure AD, security baselines, conditional access, and compliance frameworks.

MECM (Microsoft Endpoint Configuration Manager)

• Drive all aspects of MECM administration and engineering, including:

• Task sequence creation and optimization (OSD, refresh, break/fix workflows)

• Patch management and compliance reporting

• Infrastructure health and performance tuning

Implement and automate MECM-related processes to reduce operational overhead.

Automation & PowerShell Development

• Design and maintain advanced PowerShell automation for:

• Automation

• Configuration enforcement

• Remediation scripts

• User provisioning

• Data transformation and reporting

Develop reusable automation modules that support engineering and operational workflows.

Monitoring & Digital Experience (Nexthink - Nice to Have)

• Use Nexthink (or similar DEX tools) to monitor endpoint performance, identify trends, and proactively improve user experience.
• Develop custom remote actions, dashboards, and investigations (if Nexthink is available).

Operational Excellence

• Provide 3rd-line engineering support for escalated desktop issues, including collaboration with security, networking, server engineering, and service desk teams.
• Participate in an on-call rotation and support planned weekend engineering activity for global deployments.
• Maintain detailed documentation, runbooks, and architecture diagrams.
• Contribute to strategic projects such as hardware refresh, OS migrations, security initiatives, and global transformation programmes.

Technical Expertise

• Extensive hands-on experience with Windows 11 OS, including registry, file systems, event logs, troubleshooting techniques, and performance tuning.
• Deep knowledge of Intune, Autopilot, and Azure AD device management.
• Strong engineering-level experience with MECM, including deployments, task sequences, and compliance.
• Advanced PowerShell developer, capable of writing clean, modular, production-ready automation.
• Experience with enterprise patching, software distribution, and GPO/modern policy management.

Bonus Skills

• Experience with Nexthink (dashboards, investigations, RA Scripting).
• Knowledge of Active Directory, Group Policy, conditional access, and security baselines.
• Understanding of end-user hardware (laptops, workstations, peripherals) and driver/firmware life cycle management.
• Familiarity with virtualization (VDI), remote access technologies, and ITIL processes.

Professional Skills

• Strong communication skills, able to work effectively with global teams and non-technical users.
• Ability to manage multiple priorities in a high-pressure environment.
• Proven experience driving improvements, standardization, and automation.
• Analytical mindset with strong attention to detail., * Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
• 5+ years of experience in desktop engineering or endpoint platform engineering within an enterprise environment.
• Prior experience in a global or highly regulated industry is a strong plus.