Operations Support Coordinator

• Coordinate daily operations across portable sanitation, welfare, and accommodation services.
• Support planning and scheduling of deliveries, collections, and servicing tasks.
• Communicate with yard staff, engineers, and service teams to ensure job completion and resolve any arising issues.
• Manage incoming calls and email enquiries relating to service and maintenance, allocating jobs and updating stakeholders.
• Track job progress and escalate delays or complications to the rest of the Operations team as required.
• Work closely with the Stores department to ensure parts and materials are available for scheduled works.
• Maintain accurate records within operational systems such as Syrinx and Paperless.
• Assist with customer booking requests, Operations Desk activities, and service call logging.
• Monitor and update service level targets, helping ensure high performance and customer satisfaction.
• Ensure all operations follow company health, safety, and environmental procedures.
• Liaise with the Accounts team regarding job costing and invoicing matters.
• Communicate equipment availability and turnaround times with the Sales team.
• Support compliance activities, audits, and reporting where required.
• Promote company values and a positive working environment through professionalism and teamwork.

Do you have a valid Driving License license?, Do you have experience in Phone etiquette?, We are seeking a dynamic and highly organized Operations Support Coordinator to join our team! This vital role ensures the smooth and efficient functioning of daily operations, providing exceptional support across administrative, clerical, and customer service functions. As an energetic team player, you will help streamline processes, manage communications, and maintain a welcoming environment. Your proactive approach and strong organizational skills will be key to fostering a productive workplace where everyone can thrive. The role serves as a key liaison between internal teams, external clients, and suppliers to uphold smooth and timely service delivery., * Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment

• Excellent phone etiquette with experience managing multi-line phone systems and providing customer support
• Previous experience in operations or logistics administration, preferably in hire or construction industries.
• Clear and effective communicator with internal teams and customers.
• Proficient in Microsoft Office and scheduling/operational software (e.g. Syrinx, Paperless).
• Strong attention to detail and ability to follow processes accurately.
• Calm and responsive under pressure with a proactive problem-solving approach.
• Ability to adapt to shifting priorities and support multiple teams concurrently.

Join us as an Operations Support Coordinator to be an essential part of our vibrant team! We value proactive individuals who thrive on making a difference every day!

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Licence/Certification:

• Driving Licence (required)