Technical Support Analyst

We're looking for exceptional IT professionals to help us make this vision a reality. Within Technology Services, our five dynamic work units: Data, Architecture & Integration; Cyber Resilience; Digital Delivery & Innovation; Technology Platforms; and Operations & Services - collaborate to deliver cutting-edge solutions and high-impact projects across the University.

As our valued Technical Support Analyst within Technology Services you will sit in the Operations and Service team.

You will make an impact by:

• Applying deep technical knowledge to troubleshoot and resolve complex issues across desktop, network, audiovisual systems, and university platforms, continuously improving troubleshooting processes.
• Providing advanced support for key university-specific applications (e.g., TechnologyOne ERP, Microsoft Dynamics, Blackboard, Microsoft Teams), adapting support procedures as needed and identifying opportunities for process improvements.
• Leading incident response efforts for technical problems affecting university operations, focusing on enhancing incident handling and support procedures.
• Create and improve technical documentation, mentor junior support staff, collaborate with vendors and development teams, and analyse recurring issues to develop preventive measures and system improvements.

What you will bring

The Technical Support Analyst applies technical knowledge guided by established practices and provides comprehensive technical support services across university domains. This role is empowered to improve support processes and resolve both routine and complex technical challenges whilst delivering effective technical assistance across service desk, desktop, audiovisual technologies, and university-specific platforms.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology or related field with 2+ years technical support experience

• Solid knowledge in Windows/macOS environments, Active Directory, network troubleshooting, and audiovisual systems with ability to resolve both routine and complex technical challenges
• Working experience supporting TechnologyOne, Microsoft Dynamics, Blackboard, Microsoft Teams, or similar enterprise platforms
• Demonstrated capability to resolve both routine and complex technical challenges with authority to develop procedural solutions
• Strong track record of delivering effective technical support with good communication skills, Eligible applicants must have Australian or New Zealand citizenship, Australian permanent residency or current working rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

• Full-time, continuing (permanent)
• Located at Gold Coast, QLD 4225. Relocation Assistance, making it easier to join our regional communities
• HEW Level 6. The base salary ranges from $95,961 - $105,250 per annum (full time equivalent), plus 17% employer's contribution to superannuation.

You will enjoy a range of perks designed to support your wellbeing, growth and work-life balance. For more information on our benefits and what it's like to work at SCU, visit Why work at Southern Cross University?

* Join SCU's tech team driving innovation with cutting-edge digital solutions * Work with latest tech on impactful projects that make a real difference Be Bold. Belong. Be More. At Southern Cross University, we do things differently, and so can you. A career with us is more than you might expect. Yes, it's about the heart, connectedness and community you'd hope for in a regional university. But there's also so much more. Our game changing Southern Cross Model brings a deeper, focused learning experience and our research is deeply connected to our regions, making a difference on a global scale. This is your chance to help us build something new and meaningful for our students, our communities and your career. To drive change, make a real impact, and thrive in a place as unique as you. You can be good anywhere. Here, you can be great. Your opportunity Southern Cross University is on an ambitious journey to redefine how technology empowers learning, research and community impact. We're building a future-ready technology organisation - modern, secure, adaptable and driven by innovation. Our teams are embracing emerging technologies, including artificial intelligence, to deliver smarter, more seamless services and to create meaningful benefits for students, staff and the wider community., SCU is proudly a regional university, young, small and vibrant. That means you'll find more exposure, opportunity and ownership - to grow, achieve and build a career that means more. And you'll do it alongside passionate people and leaders who go the extra mile to help you succeed. A career with us is about more than just work. It's about place, community and the life you want to live. With three main campuses at the Gold Coast, Coffs Harbour and the Northern Rivers region of NSW, we're integral to all these wonderful communities. Find your place and be more in this beautiful part of the world.