Technical Support Officer

• Deliver frontline IT support, resolving issues effectively for a positive user experience
• Join SCU's tech team driving innovation with cutting-edge digital solutions
• Work with latest tech on impactful projects that make a real difference.

Be Bold. Belong. Be More.

At Southern Cross University, we do things differently, and so can you.

A career with us is more than you might expect. Yes, it's about the heart, connectedness and community you'd hope for in a regional university. But there's also so much more. Our game changing Southern Cross Model brings a deeper, focused learning experience and our research is deeply connected to our regions, making a difference on a global scale. This is your chance to help us build something new and meaningful for our students, our communities and your career. To drive change, make a real impact, and thrive in a place as unique as you.

You can be good anywhere. Here, you can be great.

Your opportunity

Southern Cross University is on an ambitious journey to redefine how technology empowers learning, research and community impact. We're building a future-ready technology organisation - modern, secure, adaptable and driven by innovation. Our teams are embracing emerging technologies, including artificial intelligence, to deliver smarter, more seamless services and to create meaningful benefits for students, staff and the wider community.

We're looking for exceptional IT professionals to help us make this vision a reality. Within Technology Services, our five dynamic work units: Data, Architecture & Integration; Cyber Resilience; Digital Delivery & Innovation; Technology Platforms; and Operations & Services - collaborate to deliver cutting-edge solutions and high-impact projects across the University.

As our valued Technical Support Officer within Technology Services you will sit in the Strategy & Technology team.

You will make an impact by:

• Deliver efficient frontline technical support by resolving common IT issues for staff and students across university systems and devices.
• Ensure smooth operation of technology platforms and equipment, including desktops, mobile devices, classroom AV, and collaboration tools.
• Maintain accurate service records and documentation, contributing to continuous improvement of knowledge bases and support processes.
• Uphold security and service standards by following established procedures, escalating complex issues appropriately, and providing clear user guidance and training.

Do you have experience in Research?, The person will bring solid technical knowledge, strong problem-solving skills, excellent customer service, clear communication, and attention to detail to effectively support university technology systems and users., * Associate Diploma level qualification in Information Technology or related field, or equivalent experience

• Strong technical knowledge of operating systems, Microsoft Office, and basic networking to effectively troubleshoot common IT issues.
• Excellent customer service and communication skills to provide clear, patient support to diverse users and explain technical concepts simply.
• Attention to detail and procedural compliance to ensure accurate documentation, security, and consistent service delivery., Eligible applicants must have Australian or New Zealand citizenship, Australian permanent residency or current working rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

• Full-time, continuing (permanent)
• Located at Coffs Harbour, NSW 2450.
• HEW Level 4. The base salary ranges from $75,500 - $81,079 per annum (full time equivalent), plus 17% employer's contribution to superannuation. The total remuneration package is up to $94,862 per annum

You will enjoy a range of perks designed to support your wellbeing, growth and work-life balance. For more information on our benefits and what it's like to work at SCU, visit Why work at Southern Cross University?

SCU is proudly a regional university, young, small and vibrant. That means you'll find more exposure, opportunity and ownership - to grow, achieve and build a career that means more. And you'll do it alongside passionate people and leaders who go the extra mile to help you succeed. A career with us is about more than just work. It's about place, community and the life you want to live. With three main campuses at the Gold Coast, Coffs Harbour and the Northern Rivers region of NSW, we're integral to all these wonderful communities. Find your place and be more in this beautiful part of the world.