IT Support Engineer

As a IT Support Engineer, you will be joining a leading global IT and business services company renowned for its expertise in IT consulting, systems integration, application management, and outsourcing. Our client partners with diverse industries, including government, healthcare, finance, energy, and telecommunications, delivering tailored solutions that drive innovation and efficiency. To strengthen their team, they are seeking a dedicated Servicedesk Assistant who is fluent in French and eager to contribute to their ongoing success., As an IT Support Engineer, you are the main point of contact for customers with questions or problems related to computing and IT-services. You ensure the accurate registration, monitoring, and handling of IT malfunctions and service requests, solving a large proportion of customer questions yourself. The goal is to achieve a resolution rate of 80% during the first customer contact, for example in the first conversation.

For more complex issues you will liaise with second- and third-line colleagues, with whom you will work intensively to provide the best service. In addition, you identify trends in disruptions and convert these insights into improvement proposals. This can be done, for example, by writing knowledge articles that help both colleagues on the service desk and end users to find solutions themselves.

You take the initiative, know what cooperation means, and stand firm in your shoes. Assertiveness and the ability to give and receive feedback come naturally to you. Taking responsibility and honoring agreements made are the norm for you. You have perseverance and a flexible attitude. Furthermore, you also participate in a 24/7 Stand By Team, where you are regularly on call for a week.

Do you have experience in Microsoft Office?, * You have at least a completed mbo-4 education, preferably in ICT;

• You are proficient in Dutch, French, and English, with strong verbal and written communication skills in all three languages;
• You have knowledge of Microsoft OS, MS Office 365, Active Directory, Networking, ITIL;
• You are available full-time.

Salary indication from €2.600,- to €4.000,- gross per month. Depending on knowledge and work experience., * A salary indication of €2.600 to €4.000 gross per month;

• Excellent secondary benefits;
• The opportunity to become a shareholder and benefit from the company's success;
• Various training courses;
• A strong focus on your personal growth;
• Working in a close team;
• Contribute to one of the largest, independent IT and business service providers in the world.

As a IT Support Engineer, you will be joining a leading global IT and business services company renowned for its expertise in IT consulting, systems integration, application management, and outsourcing. Our client partners with diverse industries, including government, healthcare, finance, energy, and telecommunications, delivering tailored solutions that drive innovation and efficiency. To strengthen their team, they are seeking a dedicated Servicedesk Assistant who is fluent in French and eager to contribute to their ongoing success.