IT Support Analyst

You'll be responsible for building and configuring laptops for new starters and replacements, arranging the collection and secure wiping of leaver equipment, setting up company mobile phones, and shipping IT hardware such as keyboards, monitors, and accessories. You'll also maintain accurate asset records and ensure stock is well managed.

The role will be based at the Winwick warehouse, while also providing opportunities to work alongside the wider IT team. There will be scope for personal development through exposure to the Microsoft 365 platform and the asset management tools used by the IT team.

Key Responsibilities

Build and configure laptops and devices for new starters and replacements

Arrange collection, wiping, and redeployment of leaver equipment

Set up and ship company mobile phones

Package and send IT hardware and peripherals

Maintain asset records and stock levels

Manage the IT ServiceNow requests queue

Work closely with IT and HR to support onboarding and offboarding

Do you have experience in ServiceNow?, Experience in desktop support, device builds, or IT logistics

Experience working with ServiceNow ITSM

Comfortable working with Windows/macOS devices and mobile phones

Asset management or MDM experience is a plus

About You

Excellent oral and written communication skills.

Exceptional interpersonal, including teamwork and working co-operatively to achieve a common goal.

Be able to demonstrate the ability to work and communicate with many stakeholders with varying levels of IT capability and to handle a busy and varied workload.

Flexible approach to work and excellent problem-solving ability.

Ability to prioritise and use own initiative.

Good range of analytical skills and attention to detail.

Excellent customer service and stakeholder management skills, with the ability to build effective relationships.

Ability to effectively prioritise and execute tasks in a high-pressure environment.

Exercises sound judgement and recognise when judgement is poor.

This is an excellent opportunity for someone who enjoys practical IT work and keeping operations running smoothly., * Desktop support: 1 year (required)

• Asset management or MDM: 1 year (required)

• We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
• 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
• Life insurance scheme valued at 4x your annual salary
• Income protection
• Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
• Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
• Long service rewards
• Flexible Working Hours
• Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
• Support with training and development
• Group Income Protection

At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.

We're looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are.

PAM Group is a highly experienced occupational health and wellbeing services provider of Occupational Health, Rehabilitation, Wellbeing and Absence Management services in the UK; currently supporting more than 700,000 employees across more than 1,000 clients. Technology is pivotal to our growth and IT is at the forefront of the business with constant investment and development in new technology.