IT Support Technician
VanRath
Belfast, United Kingdom
8 days ago
Role details
Contract type
Temporary to permanent Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 35KJob location
Belfast, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Issue Tracking Systems
Diagnostic Tools
Software Troubleshooting
Peripherals
Laptops
Operational Systems
ServiceNow
User Accounts
Job description
- Provide 1st and 2nd line support to end users
- Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals)
- Troubleshoot software and operating system issues, particularly Microsoft Windows
- Manage user accounts and permissions via Active Directory
- Log and manage tickets using ITSM tools such as ServiceNow
- Utilise diagnostic tools to identify and resolve technical faults
- Configure, deploy, and support end-user devices
- Deliver excellent customer service in both onsite and remote support settings
Requirements
- Proven experience working as an IT Support Technician
- Strong hardware and software troubleshooting skills
- Experience supporting Windows environments
- Hands-on experience with Active Directory
- Familiarity with ServiceNow or similar ticketing systems
- Experience using diagnostic and remote support tools
- Strong communication skills and a proactive approach
Benefits & conditions
- Access to roles across enterprise, SME, MSP, and public sector clients
- Opportunity to secure contract extensions or permanent offers
- Consistent earning potential between placements
- A practical way to gain entry into leading organisations and demonstrate your value
