Operational Support Analyst
Role details
Job location
Tech stack
Job description
We're looking for a detail-driven part time 6 month fixed term contract Operational Support Analyst to join our DAPS function, a key role supporting the systems, processes and data that keep our frontline teams moving.
You'll help modernise how RAC delivers operational excellence by managing incidents, coordinating change, shaping system configuration and keeping our knowledge platforms accurate and effective. If you enjoy problem-solving, fast-paced environments and improving the tools that power colleagues and members, this role puts you at the centre of meaningful change., * Triage and manage incidents via ServiceNow
- Route issues to the right teams quickly and accurately
- Manage the DAPS enquiries mailbox with clear, timely responses
- Support the change process, including walkthroughs and documentation
- Keep system change records accurate and up to date
- Implement configuration updates across DAPS platforms
- Work with Test Teams to validate solutions before deployment
- Maintain and improve content in tRACtion and Confluence
- Collaborate with stakeholders and suppliers to resolve issues and improve processes
Requirements
Do you have experience in SharePoint?, * Working knowledge of I/Calltaker, I/Dispatcher, CRE and SharePoint-based CMS
- Awareness of I/CAD interfaces
- Clear, confident communication skills
- Experience in incident and/or change management
- Strong analytical and organisational skills
- Ability to work effectively across multiple teams
- A positive, collaborative approach
Benefits & conditions
This part-time role (25 hours per week, Monday to Friday) offers flexibility across the working day and starts as a 6-month FTC with potential to extend. Whether you want a steady, reliable role or the chance to grow into more responsibility, we'll support the path that suits you.
As an Operational Support Analyst at RAC, you'll get benefits that go the extra mile
Earnings That Motivate Enjoy a competitive salary plus conditional annual bonus.
Tools to Drive Your Future Get started with free RAC breakdown cover from day one. Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
Time Off That Matters Enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
Financial Security & Perks Pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
Wellbeing That Works for You Our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
Extras That Make a Difference Access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you'll automatically join our Colleague Share Scheme, giving you a stake in our collective success., Contract: 6-month FTC, with potential to extend Hours: 25 hours per week, Mon-Fri (minimum 5 days), flexible across the working day Location: RAC Bescot office, Walsall | Hybrid - 2 days office / 3 days remote Salary: Market-aligned and based on experience
