Forward Deployed Engineer

As a Forward Deployed Engineer (FDE) at Synthflow, you'll be the bridge between our technology and our customers' real-world success. You'll work hand-in-hand with enterprise clients after the sale to implement, customize, and optimize Synthflow's AI phone agent solutions for their unique environments.

You'll combine strong technical acumen with customer empathy - translating business challenges into scalable solutions and ensuring smooth deployment, adoption, and measurable impact. This is a hands-on, high-ownership role where you'll be both a builder and a strategic partner, helping customers realize the full value of Synthflow's platform., * Lead end-to-end implementation of Synthflow's AI phone agent platform for enterprise customers - from solution design to configuration, integration, and go-live.

• Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives.
• Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools.
• Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes.
• Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow's engineering and product teams.
• Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments.
• Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency.
• Contribute to account growth and renewal by driving strong adoption and long-term technical alignment.

Do you have experience in Sales?, Do you have a Master's degree?, * You have 3-6 years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer.

• You're a hands-on problem solver - comfortable writing and debugging code (e.g. Python, JavaScript, or low-code integrations).
• You've led enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms.
• You have experience or deep interest in AI/ML technologies, especially conversational AI or LLM-based systems.
• You're a strong communicator who can bridge technical and business perspectives with clarity.
• You thrive in fast-paced, collaborative environments and are motivated by helping customers succeed.
• You are fluent in both German and English

Preferred Qualifications (Bonus Points)

• Experience integrating or supporting telephony providers, SIP, or contact center systems.
• Background in LLM prompting, AI orchestration, or intelligent automation.
• Familiarity with enterprise post-sales success frameworks (adoption, enablement, value realization).
• Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings.

• Impact at scale: Shape how leading enterprises adopt and operationalize AI voice technology.
• Autonomy at speed: A high-trust, high-ownership environment where you can move fast and make a difference.
• Remote-first flexibility: Work from anywhere with a distributed, async-first team.
• Cutting-edge tech: Build and deploy real-world AI systems at the frontier of automation.
• Growth path: Opportunities to evolve into leadership across technical success, product, or engineering.
• Rewarding package: Competitive pay, meaningful equity, and comprehensive benefits.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.