IT Onsite Support Technician limited to 1 year

We are seeking a highly skilled and hands-on IT Onsite Support Technician (d/f/m) to provide in-person technical assistance to end-users and ensure reliable, secure, and high-performing IT infrastructure across multiple locations. This role is essential in maintaining smooth technology operations that support our global business. You will work in a dynamic environment where strong troubleshooting abilities, excellent communication, and a proactive mindset are key to success., End-User Support

• Provide on-site support for daily user issues across end-user computing.
• Diagnose and resolve hardware and software problems in a timely manner.
• Offer technical assistance, guidance, and training to end-users as needed.

Hands & Feet Support

• Execute Smart Hands and Feet activities on demand for remote Technology teams.
• Assist with infrastructure device commissioning/decommissioning (Rack & Stack).
• Provide physical access for vendors when required (IDF/MDF/MMR/Data Center/Server Room).

Asset & Lifecycle Management

• Oversee IT asset lifecycle for the region, including:

• Vendor coordination for collection and allocation
• Secure storage and labelling
• Device imaging and deployment
• Asset recovery and disposal
• Hygiene validation and system updates

Infrastructure & Network

• Install, configure, and maintain computer systems, peripherals, and network equipment.
• Troubleshoot network issues, including connectivity and security concerns.
• Conduct preventive maintenance on IT equipment and core network components.
• Monitor network performance, proactively identifying issues and bottlenecks.
• Collaborate in designing and deploying new infrastructure solutions.

Documentation & Compliance

• Maintain clear and accurate documentation of procedures, system configurations, and troubleshooting steps.
• Ensure adherence to IT security standards and compliance requirements.
• Participate in disaster recovery planning, execution, and testing.

Collaboration & Vendor Management

• Coordinate cable patching or vendor engagement on demand.
• Manage vendor relationships to ensure top-quality service delivery.
• Work with cross-functional IT teams to introduce and support new technologies.
• Mentor junior team members by providing technical guidance and knowledge-sharing.

Travel

• Travel to additional local or regional sites to provide on-site support when required.

• Fluency in German and English (written and spoken) is mandatory.
• Proven experience in an IT Support, Desktop Support, or similar technical role.
• Solid understanding of hardware, software, operating systems, and networking fundamentals.
• Strong troubleshooting and problem-solving skills.
• Ability to work well under pressure and manage multiple priorities in a fast-paced environment.
• Exceptional communication skills and customer service orientation.
• Experience with IT Service Management (ITSM) tools and frameworks.
• Relevant certifications such as CompTIA A+, ITIL, or similar are an advantage.