Deskside Support Technician

As a Deskside Support Technician (d/f/m) - Level 2, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing-focused environment in Gaggenau., Site Lead Responsibilities

• Responsible for Field Support (FS) operations across one or multiple sites.
• Provide VIP support and oversee the on-site support team.
• Offer technical training to junior team members.

Technical Support & Operations

• Deliver IMAC (Install, Move, Add, Change) services.
• Perform break-fix support for end-user hardware and software.
• Stage, build, and image systems using the standard client image (eCore).
• Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor.
• Complete special projects as requested by the customer.
• Conduct data collection and preservation activities relevant to migrations and eDiscovery.

Do you have experience in macOS?, * Strong communication skills.

• Proficiency in German to collaborate with German-speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
• Strong analytical and troubleshooting abilities.
• Solid understanding of Microsoft Windows Operating Systems.
• Strong working knowledge of MS Office and standard business applications.
• Excellent customer support and stakeholder-facing skills.
• 2-4 years of deskside or field support experience.
• A+, MCP, MCSE or equivalent certifications (desired).

Technical Skills

• Basic knowledge of:

• Networks
• Telecom
• Compute/storage

• Advanced knowledge of macOS & iOS environments and related administration.
• Advanced understanding of macOS imaging & endpoint deployment.
• Basic understanding of policies, user certificates, and keychain design/management.
• Advanced mobile device support expertise.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Gaggenau, Baden Württemberg.