Technical Support Advisor (Danish-speaking) On Site - Audiovisual entertainment TV02

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Technical Support Advisor in Malaga (On Site) , you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a Technical Support Advisor on our team, you will:

• In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email
• Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems
• Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered
• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position

Do you have experience in Microsoft Office?, Concentrix is a great match if you:

• Have a proficient or bilingual level of Danish and advanced level of English
• Have a completed ICT training
• Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
• Have a good understanding of the MS Office environment is essential
• Are service orientated, accurate, analytical, communicative and have a good telephone etiquette

It will be a plus if you have:

• A strong technical affinity, experience in technical field
• Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Schedule 09:00-18:00 Monday-Friday
• Salary 21.428 euros gross/year + up to 1.800 euros gross/year in bonus
• Central office location in Benalmadena
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.