Infrastructure Engineer

We are seeking an experienced Infrastructure Engineer to play a critical role in the design, support, and development of DHU Healthcare's Digital infrastructure. This post supports both clinical and non-clinical systems across a complex 24/7/365 operational environment, ensuring high availability, performance, and security of services that underpin patient care.

Working as part of the IT Operations team, you will provide specialist third-line support across network, server, and cloud technologies, act as a escalation point for incidents, and lead infrastructure projects aligned with the organisation's wider strategic objectives. You will work closely with third-party suppliers, internal stakeholders, and senior leadership to ensure services meet agreed SLAs and best-practice standards., Network & Infrastructure Operations

• Design, deploy, configure, and support complex IT infrastructure including cloud and on-premise technologies
• Perform operational activities such as hardware/software upgrades, patching, security configuration, technology refreshes, and migrations.
• Diagnose and resolve complex network and infrastructure faults, acting as the senior operational escalation point
• Ensure proactive monitoring, alerting, and performance management of all infrastructure components
• Work on-site across the DHU estate when required

Third-Line Support & Incident Management

• Provide specialist 3rd line support to the wider Digital directorate
• Lead investigations into systemic issues following service incidents and implement corrective and preventative measures
• Ensure incidents and service requests are resolved within agreed SLAs
• Follow ITIL-aligned service management best practices

Projects, Change & Improvement

• Act as technical lead on allocated infrastructure and digital transformation projects
• Plan and manage outages, upgrades, and changes in line with Change Management processes
• Complete and maintain documentation such as policies, procedures, business cases, and technical documentation
• Be an active member of the Digital Change Advisory Board (CAB)

Supplier & Stakeholder Management

• Act as the operational lead for third-party infrastructure providers, ensuring contractual performance and SLA adherence
• Represent DHU at supplier meetings, service reviews, and technical forums
• Work closely with clinical, non-clinical, technical, and non-technical stakeholders to minimise service impact

Security, Resilience & Compliance

• Ensure IT security protocols and national security guidance are adhered to
• Manage backup, storage, disaster recovery, and business continuity arrangements
• Support security table top exercises and contribute to risk management and mitigation

Do you have experience in macOS?, You will be an experienced infrastructure / network engineer with strong technical expertise, excellent communication skills, and the ability to remain calm and effective under pressure. You will be proactive, organised, and confident working in a highly regulated, mission-critical environment where patient safety is paramount., * Degree in an associated IT subject or 5 years experience

• Experience in using and administering desktop, server, and mobile operating systems e.g., Windows, Linux, macOS, iOS, Android Microsoft 365, Intune, Active Directory/Entra ID administration and support experience

• Ability to make judgements independently of senior managerial support to support on call (out of hours) responsibilities

• Ability to produce technical reports and documentation to a wide-ranging audience

Working Patterns: We recognise that 9-5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.

Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum

Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being.

Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.

Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.

NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!

Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.

Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.

Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.