Data Visualisation Service - Application Operations Engineer - HEO

The DVS Application Operations Engineer will form part of the Application Development & Support team and will be responsible for the ongoing maintenance and support of the Power BI platform, which underpins the Data Visualisation Service., Responsible for ensuring the technical continuity of the Data Visualisation Service, the Application Operations Engineer will provide advice and support to business users of the Power BI platform by setting up new workspaces, triaging and resolving faults, and assisting with queries around optimisation of outputs.

They will work closely with a range of stakeholders and business areas to understand user requirements and where required support them in migrating to DVS., An application operations engineer maintains services and is responsible for conducting user and security administration.

At this role level, you will:

• monitor applications and be accountable for batch processes
• in some organisations, carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the problem or incident manager

Your main day to day responsibilities will include:

• Maintaining the Data Visualisation Service platform from the technical side.
• Ensure continuity and availability of Data Visualisation Service platform for the business to use by working as part of a multi-disciplined application support and development team, and closely with Cloud Infrastructure and Central Technical Services teams.
• Support the wider business users of the Power BI platform by setting up new workspaces and assisting with queries around optimisation of report production.
• Review, test, implement and communicate product updates via the agreed change processes.
• Liaise with the Service Desk on faults or requests and triage and, where necessary, resolve them as promptly as possible.
• Work with the Product Manager to advise and support business areas migrating into the Data Visualisation Service.
• Liaise regularly with users to ensure an up-to-date awareness of their user requirements, considering if and how the service needs to be adapted to meet changing needs.
• Continually review the product and the service to identify potential issues or deficiencies and work with the Product Manager to proactively address these.
• Support the Product Manager in ensuring the DVS is being effectively used through regularly reviewing and reporting on usage metrics.
• Working as part of a multi-disciplined application development and support team, and closely with Cloud Infrastructure and Central Technical Services teams.
• Provide technical advice on the DVS user community by engaging with them via the Teams user group.

Person specification

We are looking for people who are:

• Enthusiastic and pro-active about resolving problems
• Team oriented, willing to support others when needed
• Organised and have good planning skills to ensure the timely delivery of high-quality outputs.
• Experienced in communicating with a wide range of people using different communication methods., We'll assess you against these behaviours during the selection process:
• Changing and Improving
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Asset and Configuration Management - Maintain secure configuration and accurate information.
• Availability and Capacity Management - Manage service components to ensure they meet business needs and key performance indicators (KPIs)., In the case of more than one candidate scoring the same, the panel has agreed the following criteria will determine merit order, You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you 5 working days before your interview. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in SQL?, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

Any Welsh Government office to act as base for successful postholder. The successful postholder may be expected to occasionally travel to Welsh Government offices.

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience - Experience of maintaining and supporting a successful Microsoft Power BI service. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview., * Experience - Experience of maintaining and supporting a successful Microsoft Power BI service.

• Experience - Experience of using Azure and SQL with a high level of proficiency.
• Experience – Experience of working with a range of customers to ensure business needs are met.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services. To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.