Technical Analyst (Windows)

An exciting opportunity has arisen for a Technical Analyst within the Windows Server team in ICT service delivery.

The team provides support for the entire windows server estate (physical and virtual) and associated technologies across multiple Domains. The team is responsible for DHCP, DNS, Active Directory and Group policy. We also maintain and configure load balancers and SSL Certificates. We are also responsible for infrastructure in our cloud environment.

As a member of the team you will be required to identify and fix issues relating to the supported technologies, to carry out tasks related to larger ICT projects, to act as a technical liaison between internal clients and external suppliers, and to ensure compliance with all IT service control processes, including incident, problem and change management. You will also be involved in generating and updating technical documentation related to the supported systems.

This is a very exciting time to join a busy team within ICT Technical Operations due to some large, complex and transformational projects which are currently in flight. These include:

• Cloud migration - Including a hybrid model with on-prem and Cloud
• New printing solution across the Council
• Operating system upgrades across the entire estate and application modernisation

Technical skills

• Excellent understanding of Windows Server OS 2016 upwards
• Excellent knowledge of Active Directory, DNS, DHCP and Group policy
• Experience with M365/Azure technologies including infrastructure configuration, Policy, Monitoring etc
• Experience with load balancing technologies
• Good knowledge of PowerShell scripting and Excel (Data manipulation)
• Work within ITIL Framework including SLA's and change management
• Excellent knowledge of VmWare and physical servers
• Excellent fault-finding skills in a complex environment
• Experience of hyperconverged technologies (Nutanix)
• Some knowledge or IaC scripting (Terraform)
• Good knowledge of SCOM (System Centre Operations Manager)
• Qualified to ITIL, or willing to work towards, with a good practical understanding of how the core ITIL functions (CM / IM / PM / RM and Configuration Management) interface and interact to collectively support IT and the Business.

Personal skills

• Excellent communicator both written and verbal
• Be able to work closely with suppliers
• Be able to work within an on-call rota
• Be forward thinking and adaptable with new technologies
• Be experienced in building, maintaining and supporting complex server environments both on-prem and cloud

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