Service Desk Administrator

This is a brilliant opportunity for a candidate with supreme office administration/customer service experience, ideally working with Engineers. Working for a business who have a fantastic company culture and is highly supportive, you will work in the Customer Care Team taking calls regarding Engineer attendance. This role sits within the company s service team so candidates will need to have excellent telephone manner and 5 customer service skills, as well as strong data entry skills.

Role requirements:

• Respond to emails received in the service inbox
• Creating quotes
• Closing service reports
• Creating and managing returns
• Manage stock adjustments
• Creating contracts
• Logging calls for Engineers attendance

• Strong customer service skills
• Good data entry skills
• Highly organised and able to work in a fast-paced environment
• Working knowledge of Salesforce and MS Excel would be advantageous