Technical Support Advisor

A fantastic role has become available for a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customer service skills. This role would suit candidates working in a retail role where you provide technical support on products, looking for their first office role, or, candidates who have worked in a similar office position before, looking for a new challenge.

Are you a technical whizz and savvy with fixing electrical equipment?

If so, this is an opportunity you don t want to miss

Role responsibilities:

• Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels
• Add clear notes on calls which are progressed for attendance
• Create service reports with a clear description once a call has been cleared over the phone
• Proactively Review remote access reports for faults on equipment likely to cause a breakdown
• Use Remote access software to log on to customers equipment
• Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
• Highlight any potential escalations to the relevant Managers

• Previous experience in a technical support role
• Passionate about providing excellent Customer Service
• Excellent telephone manner and good verbal and written communication skills
• Knowledge of Salesforce and Excel useful but not essential