Service Desk Coordinator

· Service Request Management: Accurately log and track all client service requests, ensuring timely responses and swift resolution of any issues.

· Maintenance Coordination: Schedule maintenance visits and remedial works for the engineering team, optimising resources and minimising disruption to clients.

· RAMS Documentation: Prepare and manage Risk Assessment and Method Statement (RAMS) documents for all projects, ensuring full compliance with health and safety regulations.

· Purchase Order Management: Efficiently raise purchase orders for necessary parts and services, ensuring smooth support for service delivery.

· Engineer Diary Management: Effectively coordinate and manage engineers' diaries, optimising calls and visits to enhance productivity.

· Client Communication: Maintain clear and timely communication with clients regarding service updates, scheduling changes, and issue resolutions.

· Performance Reporting: Assist in generating reports on service performance and key metrics to drive continuous improvement in service delivery.

· General Office Administration: Provide administrative support as required to ensure smooth day-to-day operations.

Do you have experience in Microsoft Office?, · Previous experience working on a service desk and has previously worked within the industry or a similar service and maintenance environment.

• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in using service management software and Microsoft Office Suite.