IT Technician Helpdesk

We are looking for new IT Helpdesk Support Specialist to join our team based in France. The IT Helpdesk Support Specialist is responsible for providing technical assistance and support related to computer systems, software, and hardware and maintaining our IT stock. They will be the first point of contact for IT-related issues, working to identify, research, and resolve technical problems and act as an IT representative for the local offices and internal clients. Responsibilities:

• Provide first-level support for incoming technical problems and service requests via tickets, email, chat, and in-person requests from employees in a timely and professional manner.
• Accurately document, track, and maintain all issues and resolutions using the ticketing system.
• Assist in the setup, installation, and configuration of computer hardware, software, and peripherals.
• Troubleshoot and resolve technical issues related to computer systems, software, hardware, and network problems - remote and in-person
• Assist with setup and configuration of new employees' accounts, workstations, and accessories.
• Provide training and support to employees on the use of IT systems and applications.
• Collaborate with peers from different departments to resolve complex issues and perform physical intervention on local IT equipment when required by the Network and/or System team.
• Maintain a high level of customer service to end users, ensuring that all interactions are handled professionally and courteously.
• Develop and maintain technical knowledge and expertise in relevant IT areas.
• Create and maintain documentation of technical procedures, processes, and end-user guides.
• Maintain the IT stock up to date, and perform stock count actions at least once per year.
• Participate in IT projects and take initiative when required.
• Perform other related duties as assigned.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Associate or bachelor's degree in computer science, Information Systems, or a related field, or equivalent work experience.

• 3 to 5 years' experience in a helpdesk or technical support role, in a multi-site, international corporation.
• Strong knowledge of computer systems, software, and hardware - Windows 10, Windows 11, MacOS, Intune, Jamf, Jamf-Connect, M365 administrator (Exchange, Teams, Outlook, OneDrive, SharePoint, etc), Trellix/Defender (Antivirus), Global Protect (VPN), Microsoft EntraID administrator, Active Directory on premise.
• Nice to have - Linux OS basic knowledge, Firewall rules creation and update, configure Site to Site VPN.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in French and English
• Experience with ticketing systems and documentation practices.
• Certifications such as ITIL or similar are a plus.

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

74Software, affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive. For more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe. Why 74Software?