Senior IT Support Engineer

• Rapid System Adoption: Quickly gain a deep understanding of bespoke and complex internal systems, becoming the subject matter expert (SME) for site-specific applications.
• Networking Connectivity: Ownership of site networking (LAN/WAN, Wi-Fi, VPNs, and Firewalls). Troubleshoot complex connectivity issues and ensure robust link stability between UK sites.
• Hardware Ecosystem: Manage the full hardware lifecycle, from phones, tablets and laptops to specialized industrial peripherals and workshop-specific tech.

Cloud, CRM Advanced Administration

• Google Workspace (Enterprise): Full-cycle administration, including advanced security protocols, OU management, and complex data migration.

• Salesforce: Account administration and basic troubleshooting of issues in salesforce CRM. Strategy Logistics

• Operational Priority: Assess and mitigate risks to business continuity, prioritising critical workshop and transport operations that impact the bottom line.

• UK Site Support: While based in Southampton, you will provide occasional on-site expertise at other UK locations to lead infrastructure upgrades or resolve high-impact issues.

Do you have experience in VPN?, We are seeking a high-caliber, Senior IT Support Engineer to join our team in Southampton. This role is designed for a technical "self-starter" who excels at mastering complex, unfamiliar systems at pace. Experience in Logistics, Supply chain and/or Manufacturing industry is highly desirable., * Advanced Networking: Deep understanding of TCP/IP, VLANs, DNS, and DHCP. Experience configuring enterprise-grade switches and firewalls.

• Administration: Proven experience with Google Admin Console.
• Agile Learning: A documented track record of "getting up to speed" quickly with complex, proprietary, or legacy software systems.
• Automation: Demonstrable proficiency in scripting for system administration

Experience Soft Skills

• Seniority: Significant experience in a Senior IT Support or Infrastructure role, preferably within fast-paced sectors like Logistics, Transport, or Manufacturing.
• Autonomy: Ability to operate with minimal supervision, managing your own schedule and projects across multiple sites.
• Communication: The ability to translate complex technical concepts into "plain English" for non-technical stakeholders and workshop staff.

Qualification

• A Third-level qualification (Degree) in IT Management, Computer Science, Network Engineering, or a related technical field.
• Relevant certifications (e.g., AWS Certified SysOps, CCNP, or Google Professional Workspace Administrator) are highly desirable.

Founded in 1980 as a family-owned business, NVD UK was established to support vehicle manufacturers by ensuring the timely and incident-free distribution of their products. Over the years, we have become a trusted one-stop solution, delivering all three core pillars of outbound logistics: transporting, storing, and enhancing our customers' vehicles before final delivery.