Senior IT Support

We're on the lookout for Senior IT Support. We love what we do and are passionate about providing first class service to our customers. Our support teams are pivotal to our success in doing just that, and we need someone who shares our vision to join the team and help support our customers!

You'll be providing day-to-day coordination of Company IT internal and external services, resulting in prompt resolution of technical problems.

If you are excited at the prospect of working with a Company that has been rated 'Outstanding' by Best Companies for the last 5 years, who prioritise successful and rewarding careers, while also having some fun along the way, apply now!

What you'll be doing ...

• Diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals
• Represent and promote the Company's IT services, using comprehensive knowledge to explain how our solutions meet customer needs
• Achieve or exceed individual targets set by your Line Manager/the Company on a monthly basis
• Meet or exceed Company KPI's consistently
• Embed new IT starters into the team inclusively
• Deliver and complete training when required with internal and external customers
• Ensure working in line with all Yo Telecom policies and procedures
• Go above and beyond with service to wow everyone
• Visit customers sites when required
• Bring solutions to issues with persistence and optimism
• Create process and procedures which will increase efficiency in both internal and external systems, platforms and equipment
• Assist with the development and implementation of instructional technology support software images
• Assist with the assessment, development, implementation, and support of classroom presentation technologies
• Develop training materials and procedures for end users
• Provide assistance on the use of software and hardware to end users
• Provide support in the access of network resources to both internal and external customers
• Maintain an inventory of technology resources including location, when moved, and any particular maintenance or setup issues
• Review regularly IT set up and make recommendations
• Gather, research, and communicate recommendations and pricing on computer hardware and software and present solutions and ideas to the COO and CEO
• Maintain the servers and ensure any issues are resolved timely
• Support the Tech team by being part of the hunt group for calls and assistance
• Communicate effectively through the use of the internal and external platforms
• Complete any other tasks which are reasonably requested by a Senior Manager
• Be proactive and manage your professional development through SMART targets and a professional development plan

Do you have experience in macOS?, * Previous experience in IT support is essential

• Great communicator and the ability to provide excellent customer service
• An interest and passion for IT as a career
• The confidence and adaptability to communicate with a range of people
• Persistence to overcome challenges
• A driven, determined and professional attitude to work
• Familiar with Windows operating systems: Windows 7,8,10,11 Windows Server 2003-2019 and Mac OS Big Sur/ Montreal
• Experience with networking (DHCP,DNS,TCP/IP etc)
• Office 365, Sharepoint and OneDrive Experience
• Local and Cloud Backup solutions
• Experienced in Google applications
• Building and maintaining servers
• Previous experience in IT support is essential
• Great communicator and the ability to provide excellent customer service
• An interest and passion for IT as a career
• The confidence and adaptability to communicate with a range of people
• Persistence to overcome challenges
• A driven, determined and professional attitude to work
• Familiar with Windows & MacOS operating systems
• Familiar with Windows Server 2003 - 2019 and Virtual Machines
• Experience with networking (DHCP,DNS,TCP/IP etc)
• Office 365, Sharepoint and OneDrive Experience
• Local and Cloud Backup solutions
• Experienced in Google applications
• Building and maintaining servers, * senior IT support/manager: 1 year (required)
• IT customer service: 3 years (required)