Product Support Specialist

An exciting opportunity has arisen to join a global manufacturer of professional coffee and vending equipment, supplying premium solutions into the HoReCa and Office Coffee Service sectors across the UK and Ireland.

This organisation is renowned for its innovation, design excellence and technical expertise, supporting a wide network of distributors, service partners and end-user customers. With strong backing from an international group and a reputation for quality, this is a fantastic time to join a stable and forward-thinking business.

The Role

As a Product Support Specialist, you will form part of the UK Technical Team, delivering expert field-based support across the West Midlands and surrounding areas.

This is a hands-on, customer-facing position where you will act as the technical specialist for installations, diagnostics, fault finding and repairs on professional coffee and vending equipment. You will also provide technical guidance and training to engineers and operators, ensuring equipment performs at optimum levels.

You will work closely with service partners and key accounts, building strong relationships and representing the business professionally at all times. There may also be occasional travel within the UK, Ireland and Europe for training and collaboration., * Provide on-site technical diagnostics, repair and resolution of faults

• Support installations and commissioning of coffee and vending equipment
• Deliver technical training to engineers and customers
• Support exhibitions, trade events and technical workshops when required
• Log and report technical cases, contributing to internal knowledge systems
• Work collaboratively with the Technical Manager and wider support team
• Utilise and support telemetry systems for remote diagnostics, machine performance monitoring and data-driven fault analysis

Do you have experience in Technical support?, * Proven experience diagnosing and repairing coffee machines, vending machines or similar electromechanical equipment

• Strong mechanical and electrical fault-finding skills
• Experience in a field-based technical support role
• Confident, customer-facing communication skills
• Solid understanding of telemetry systems and remote machine monitoring

Desirable:

• Experience delivering technical training
• Familiarity with CRM or helpdesk systems
• Understanding of health & safety standards relating to technical equipment

This is an excellent opportunity for a technically strong engineer who enjoys combining hands-on fault finding with customer interaction and training. If you're looking to join a reputable manufacturer that values technical excellence and long-term development, we would be keen to speak with you.