Technical Support Analyst

• Responding to incoming telephone support calls and tickets
• Resolving technical issues or escalating to the development team if required
• Installing and customising software solutions for customers
• Maintain supporting records via Jira and closing tickets updating information as required
• Delivery user training sessions (remotely or on-site)
• Involved in Quality assurance tests or bug fixes pre customer release
• Working closely with the internal wider team to ensure customer service and continuous improvement

• Hold an IT Qualification or degree in a relevant discipline

• At least 2 years of working in a second line technical support helpdesk role

• Experience with service desk ticketing using tools such as Jira or similar

• Extensive Experience in Application Support; SQL ; Windows operating systems ; Databases and Remote Access Tools

• Fluent in English both spoken and written

FINTEC recruit is supporting hiring for a Helpdesk role for Technical Support Analyst. This is a permanent position based in Buckinghamshire, with salary depending on experience ranging from £32,000 to £37,000 plus benefits package. This role is primarily office based, working 09:00 am. To 17:30 pm. Monday to Friday, further details on application. Potential of hybrid working.