Tech Helpdesk (M/F)
Role details
Job location
Tech stack
Job description
Within the Office IT team, the Tech Helpdesk plays a key role in ensuring smooth day-to-day IT operations by providing first- and second-level support to both French- and English-speaking users. The role contributes to the management of the IT equipment lifecycle, supports the maintenance of the campus IT infrastructure, and participates in the continuous improvement of internal tools and processes., * Provide daily technical support to end users (hardware, software, and basic network issues)
- Diagnose incidents, investigate root causes, and propose appropriate solutions
- Ensure clear, professional written and verbal communication with users
- Escalate complex issues when necessary and follow up until resolution
IT Asset & Inventory Management
- Manage and track IT equipment for a small office environment (laptops, peripherals, accessories)
- Prepare, deploy, and maintain user workstations (Windows and Apple environments)
- Ensure proper documentation of assets and interventions
Operations, Monitoring & Reporting
- Process and monitor daily IT reports and tickets
- Maintain accurate documentation of procedures, incidents, and solutions
- Report activities, incidents, and improvement opportunities to the IT manager
Infrastructure, Projects & Continuous Improvement
- Contribute to the maintenance and optimization of the campus IT infrastructure
- Participate in IT projects, tool evolutions, and system upgrades
- Support project deployment and production rollout
- Collaborate with external service providers and internal stakeholders, Our HQ in the South of France offers an exceptional environment - natural, cultural, and digital - on a modern and eco-responsible campus. Prefer flexibility? We offer full remote work for selected Digital roles, and a hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year.
Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and social impact - through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre.
Forget your gym subscription! Access our large on-site fitness center morning, noon, and night - or challenge your colleagues to a padel match on our private court.
Live to the rhythm of Voyage Privé's signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute.
Requirements
- Good working knowledge of operating systems: Windows 10 & 11 and Apple environments
- Basic to intermediate experience with Active Directory, Exchange, and Office 365
- Understanding of Microsoft command-line tools
- Fundamental knowledge of networking concepts and tools (TCP/IP, VPN, Ping, Traceroute, FTP, SNMP, Telnet)
- Ability to document solutions and procedures clearly
- Proficiency in technical English (written and spoken)
- French proficiency required for daily user support
- Strong service and user-oriented mindset
- Analytical thinking and problem-solving abilities
- Curiosity and willingness to learn and grow technically
- Good organizational skills and attention to detail
- Ability to work collaboratively within a team and with external partners
