IT Support Engineer
Role details
Job location
Tech stack
Job description
Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network related.
-
Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
-
Diagnose and resolve network connectivity and troubleshooting issues
-
Contribute to technology updates and develop ITIL best practices.
The successful IT Support Engineer candidate will be commutable 5 days a week to Central London
Requirements
My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.
The successful candidate will also play a key role in an office laptop rollout project.
IT Support Engineer Experience/Technologies:
-
Experience rolling out and imaging laptops.
-
Understanding of Windows 10/11 operating system Administration and support
-
Microsoft Stack including Office 365 Administration and support
-
Active Directory Administration and management
-
Using ticketing system to respond to portal requests User support
-
Communication and interpersonal skills.
