Professional ICT Supporter 100%

Join us as a Professional ICT Supporter in Zollikofen! Work in a dynamic environment with great benefits.

Tasks

• Be the first contact for international customers with technical inquiries.

• Analyze and resolve complex issues in networks, servers, and databases.

• Handle incidents and coordinate between development and customers., * You are the first point of contact for our international customers for demanding technical inquiries - also in critical or escalated situations.

• You analyze and resolve complex disruptions in the areas of network, servers, databases, and software in a structured and efficient manner.

• You take over incident and escalation handling and confidently guide customers through challenging support cases.

• You adapt systems based on customer requirements and independently perform configuration adjustments.

• As a link between development and customer, you coordinate demanding issues, prioritize correctly, and ensure clear, professional communication.

• You ensure a high level of service quality and regularly participate in customer meetings (e.g., support status calls, Q&As, pre-migration calls, etc.).

• Completed education in ICT or several years of relevant support experience.

• Experience with complex IT infrastructures and customer issues.

• Strong communication skills in German and English., * Completed training in the field of IT (EFZ, HF, FH) or several years of solid ICT experience in a support environment.

• Practical experience dealing with complex IT infrastructures (network, servers, databases, applications).

• Experience handling escalated or demanding customer cases.

• High resilience and the ability to remain calm, structured, and solution-oriented even under pressure.

• Confident demeanor on the phone and in online meetings - even with demanding customers.

• Strong customer orientation, analytical thinking skills, and an independent working style.

• Very good German and good English skills, both spoken and written.

Our in-house hardware and software solutions, developed and manufactured in Germany and Switzerland, enable precise people counting, optimize the flow of people, and ensure data protection. We are committed to the success of our customers and create a sense of security and comfort for people on the move. Our highly precise 3D stereo vision technology combined with AI forms the basis of our success. While Xovis consists of 200 employees worldwide and continues to grow, we have retained our start-up spirit.