Implementation Manager

We are seeking a highly motivated and organized Implementation Manager to join our European team. The Implementation Manager plays a pivotal role in welcoming our new customers into Stravito. They manage the end-to-end implementation process, ensuring timely execution, and coordinating internal teams to deliver successful outcomes.

What you'll do:

• Manage the end-to-end implementation process for new clients, ensuring that the platform is calibrated for the Client's use-cases and that all milestones are met within the agreed timeline
• Act as the main point of contact for our client stakeholders, providing regular updates, addressing concerns, and facilitating effective communication throughout the implementation phase
• Collaborate closely with the Customer Success Manager and communicate with internal teams to align implementation activities with client goals and objectives.
• Identify and mitigate risks that may impact the implementation process, and proactively address any issues or roadblocks that arise
• Collaborate with internal teams to adapt Implementation Methodologies in preparation for new features, modules, or product launches
• Continuously evaluate and optimize the implementation process to improve efficiency and client experience

Do you have experience in Project management?, To be successful in this role, you need:

• Previous experience in project management, preferably in the SaaS industry or software implementation field
• Strong interpersonal and communication skills
• Strong solutioning skills - able to spot issues promptly and find practical solutions.
• To be comfortable applying a proactive approach to AI tooling adoption
• Ability to prioritize tasks and manage multiple projects simultaneously
• Basic understanding of SaaS products and services, with the ability to quickly learn and adapt to new technologies and software applications
• Skills to navigate the basic technical concepts involved in executing the implementation process
• To thrive in start-up and remote-first environments
• Fluency in English, both spoken and written
• Additional European languages desirable

You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what's not to like?

Due to the universal nature of the problem, our customers come from various industries all around the world. We help world-leading organizations, such as McDonald's, Nestlé, Burberry and Heineken, better understaind their customers and make better, insights-backed decisions by organizing their knowledge and making it easy to access through our intuitive platform. We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an "own it, do it" mentality, embracing different perspectives, and enjoying the journey together.