Infrastructure Platform Services Manager

We are seeking an experienced and forward-thinking Infrastructure Platform Services Manager to lead the operational performance, strategic direction, and continuous optimisation of Intact's core infrastructure.

You'll make an impact by:

• Lead the day-to-day operational performance of infrastructure platforms, ensuring service adherence, issue resolution, and robust service governance.
• Oversee infrastructure platform contributions to major programmes, including design feasibility, resource allocation, supplier engagement, and risk management.
• Develop and maintain platform roadmaps aligned with business priorities, technology trends, and budget parameters.
• Drive optimisation across availability, capacity, performance, security, compliance, and cost efficiency.
• Lead the decommissioning of legacy technology and promote automation and modernisation across platforms.
• Act as a senior stakeholder interface across CIO and Core T&O, ensuring platform needs and risks are clearly communicated and understood.
• Oversee vendor performance, contractual compliance, service reviews, and cost management activities.

• Extensive experience across IT product delivery, including enterprise or technology architecture.
• Excellent understanding of data centre, and cloud IaaS technologies, including AWS and Azure.
• Experience leading operations for multi-tenant and multi-cloud environments.
• Excellent skills with experience managing teams and influencing stakeholders across large global organisations.
• Excellent communication, relationship-building, and negotiation capabilities.
• Ability to operate in a dynamic environment, with comfort navigating ambiguity and making strategic decisions.
• Deep knowledge of Cloud Platform architectures and migration pathways from on-prem to cloud.
• Working knowledge of DevOps, continuous engineering, automation tooling, and modern operational models.

Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive. Shape the future: We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference. Grow with us: We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.