IT Technician
Role details
Job location
Tech stack
Job description
As an IT Technician, you will be a key player in maintaining and enhancing IT infrastructure that supports both onshore offices and offshore installations. From diagnosing and resolving hardware and software issues to configuring new systems, your expertise will help keep operations running smoothly.
Requirements
This position demands flexibility, strong problem-solving abilities, and a passion for delivering exceptional IT service - all within a collaborative and constantly evolving team setting based in Norwich., Proficient in Windows 10 and 11 OS deployment and support within an Active Directory environment Experience with Microsoft PowerShell scripting Strong knowledge of Microsoft Office applications and Office 365 suite Skilled in Microsoft Active Directory user account management Understanding of NTFS permissions, local and Group Policy Object (GPO) security policies Hardware expertise including board-level support and configuration for desktops and laptops Experience supporting PC peripherals, such as printers Solid foundation in networking technologies including TCP/IP, 802.1X, VLANs, DHCP, and DNS Awareness of Information Security best practices and conceptual understanding of antivirus, URL filtering, and spam identification Familiarity with business audio-visual systems like projectors and conferencing solutions Knowledge of backup methodologies and availability monitoring toolsNice to Have Skills:
Experience working with offshore or remote sites Exposure to backup process management Understanding of compliance with corporate policies and Health & Safety guidelines Vendor certifications such as Microsoft or CompTIAPreferred Education and Experience:
BTEC or NVQ level qualification or vendor-specific certifications (e.g., Microsoft, CompTIA) preferred Minimum of 1 year of experience in a similar IT support technician roleOther Requirements:
Flexibility to occasionally visit onshore terminals and offshore installations for project tasks Commitment to ongoing training and skill development to stay current with technological and business changes Strong personal integrity and reliability in a fast-changing environmentBring your approachable nature, excellent communication skills, and customer-focused mindset to a role where your contribution truly matters. If you're ready to take your IT career forward and thrive in a supportive and challenging setting, we encourage you to apply today.
