IT & Infrastructure Engineer

The Senior IT & Infrastructure Engineer owns Intermission Film's core IT infrastructure, network stability, device management and security environment across all markets.

This role is accountable for ensuring the broader IT ecosystem is secure, resilient and scalable, providing a stable foundation for production and operational delivery. It complements the Post-Production Engineer by focusing on core infrastructure, connectivity and systems governance.

This role is three days per week in-person at our East London office on an initial fixed-term of 6-months. Clear prioritisation, documented processes and defined escalation routes are required to ensure effective coverage and continuity.

What you'll do

Infrastructure & Network Ownership

• Own network architecture including firewalls, VLANs, routing and Wi-Fi.
• Maintain servers, virtualisation environments and cloud integrations.
• Oversee VPN, remote access and connectivity systems across regions.
• Lead infrastructure upgrades and capacity planning.

Security & Compliance

• Own infrastructure-related security protocols and enforcement.
• Maintain access controls, identity management and user permissions.
• Support TPN and studio compliance from an infrastructure perspective.
• Ensure systems are audit-ready and appropriately documented.

End-User Systems & Device Management

• Oversee lifecycle management of workstations and laptops.
• Define device standards and procurement specifications.
• Ensure efficient and secure onboarding and offboarding processes.
• Maintain patching, antivirus and update compliance.

Incident Management & Stability

• Act as escalation point for complex IT incidents.
• Troubleshoot cross-site connectivity or infrastructure failures.
• Ensure resolution processes are documented and repeatable.

Cross-Regional Consistency

• Maintain infrastructure standards across all locations.
• Coordinate with local teams or vendors to ensure alignment.
• Ensure remote teams are fully supported within agreed scope.

Collaboration & Governance

• Partner closely with the Post-Production Engineer to align infrastructure with production systems.
• Contribute to technical roadmap planning and budget forecasting.
• Participate in monthly Tech & Production governance meetings.

Accountability

• Network stability and uptime across regions.
• Infrastructure security and compliance.
• Device management standards and lifecycle processes.
• Infrastructure documentation and change governance.
• Escalation and resolution of complex IT incidents.

Do you have experience in Virtualization?, * Proven experience in a senior IT infrastructure or systems engineering role within a creative, media or fast-paced environment.

• Strong expertise across networking, firewalls, servers, virtualisation and cloud systems.
• Experience managing infrastructure security frameworks and compliance requirements.
• Confidence owning infrastructure decisions and implementing change independently.
• Strong troubleshooting capability across both user-facing and backend systems.
• Experience working across multiple sites or distributed teams.
• Clear, pragmatic communication style with technical and non-technical stakeholders.
• Ability to balance strategic thinking with hands-on delivery.
• Calm, structured approach when responding to incidents or outages.
• High level of accountability and ownership over infrastructure performance.
• Comfort operating effectively within a defined part-time scope while maintaining impact and clarity.

Time off - Up to 25 days (starting at 20 and increasing based on length of service), plus bank holidays, birthday day off after probation, and Christmas Eve & New Year's Eve off on us.

️ Health & wellbeing - Access to a SimplyHealth cash plan and YuLife wellbeing App after probation, and private healthcare after 3 years.

Culture & connection- Regular team socials, monthly entertainment allowance, and seasonal parties that bring everyone together.

Making your money go further- Salary sacrifice options for your pension, tech purchases, and cycle-to-work scheme.

And more as you grow- From enhanced parental leave to career break options.

Intermission Film is an award-winning, full-service creative agency with studios in London, New York, Amsterdam and Melbourne. We partner with leading distributors, streamers and broadcasters to create trailers, promos, key art, creative content and socials for films and series audiences love. As the business continues to scale internationally, we are investing in strong People foundations that support our teams, managers and leadership with clarity, consistency and fairness.