Helpdesk Operator

We are currently recruiting 6 Helpdesk Operators to join the Facilities team at Princess Royal University Hospital. This is an excellent opportunity for candidates with solid administrative experience or entry-level exposure to CAFM systems who are looking to develop within a hospital facilities environment.

This is a front-facing, reception-based role that plays a key part in ensuring the smooth operation of facilities services across the site. There is strong potential for the role to become permanent for the right candidates.

Key Responsibilities

• Acting as the first point of contact for facilities-related enquiries
• Answering incoming calls and responding to service requests
• Greeting visitors and contractors in a professional manner
• Logging, assigning, and tracking jobs via the CAFM system
• Carrying out quality checks once jobs are completed
• Liaising with engineers, contractors, and internal departments
• Maintaining accurate records and updating systems accordingly

Do you have experience in Microsoft Outlook?, Essential:

• Solid administrative experience
• Confident communication skills (telephone and face-to-face)
• Good working knowledge of Microsoft Office (Excel & Outlook)
• Ability to work in a fast-paced environment
• Basic DBS (or willingness to obtain)

Desirable:

• Previous helpdesk or facilities experience
• Knowledge or experience using CAFM systems
• Experience with Maximo (highly advantageous)

Ideal Candidate Profile

We are looking for individuals with Facilities, Helpdesk, or CAFM experience rather than managerial-level backgrounds. This is a hands-on operational role suited to someone comfortable working on reception while managing service requests and system updates efficiently.