Helpdesk Administrator

As a Helpdesk Administrator, you will be the first point of contact for residents, clients, and trade operatives. Your goal is to ensure that every repair request is handled efficiently, from the initial call to the final sign-off., + Call Handling: Acting as the first point of contact for residents reporting reactive repairs, ensuring all information is captured accurately.

• Job Logging: Using in-house maintenance software to log repairs, assign priority levels, and track progress.
• Operative Dispatch: Coordinating the daily diaries of multi-trade operatives (Plumbers, Carpenters, Electricians), ensuring they are dispatched to jobs efficiently.
• Planning & Scheduling: Managing follow-on works and ensuring that all repairs are completed within the agreed contract SLAs.
• Customer Service: Managing resident expectations and resolving any queries or complaints professionally.
• Administration: General office duties, including processing operative timesheets and updating client portals.

This is a permanent, fast-paced role that requires excellent communication skills and the ability to multitask in a busy environment., + Experience: Previous experience in a Helpdesk, Scheduling, or Admin role within the Maintenance, Construction, or Social Housing sector is highly desirable.

• Communication: Exceptional telephone manner and the ability to communicate clearly with diverse residents and trade teams.
• IT Skills: Proficient in Microsoft Office (Excel/Outlook). Experience using maintenance management systems or PDAs is a significant advantage.
• Attributes: High attention to detail, calm under pressure, and a "can-do" attitude.
• Location: Must be within a commutable distance of Enfield.

Are you a proactive administrator with a passion for customer service? We are seeking a Helpdesk Administrator to join a leading Property Services company based in Enfield. You will be at the heart of the operations team, ensuring that essential maintenance repairs are delivered to social housing residents across London.