Senior Technician (IT OPS Coord)

Vector Synergy

Mons, Belgium

6 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Mons, Belgium

Data Centers

Desktop Virtualization

Local Area Networks

System Center Operations Management

Zabbix

Supporting all areas of the ESOC as part of a functional team;
Supporting the Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessments determining services affected and users impacted;
Providing level 1 technical support and assistance for Local Area Network (LAN) / Virtual Desktop Infrastructure (VDI) / Datacentre Management.

Do you have experience in Technical support?, * Higher vocational training in a relevant discipline with 2 years post-related experience;

Prior experience in technical support and assistance for networking, WAN and voice systems;
At least 2 years' experience with, and knowledge of LANs.

Desirable:

Strong analytical, organization, multitasking and prioritization skills;
Previous experience working in a NOC / SOC;
Experience with monitoring and management tools, such as SPECTRUM, Zabbix, SCOM.