IT Support Engineer (Education)

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of 33,000 + benefits to be onsite five days per week across located in Ramsgate. Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career. Core responsibilities:

1. Resolve escalated technical issues across infrastructure, cloud, networking, and applications
2. Diagnose, troubleshoot, and implement configuration changes across customer environments
3. Manage incidents in line with SLAs, KPIs, and best practice
4. Communicate clearly with customers, managing expectations and providing updates
5. Maintain accurate ticketing, documentation, and knowledge base articles
6. Identify recurring issues and contribute to service and process improvements
7. Support projects alongside senior engineers and solutions teams
8. Participate in disaster recovery, business continuity, and security activities
9. Work with vendors and third parties on escalations and advanced fixes

• Experience working in a school environment with understanding of safeguarding & data protection within education.
• Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies
• Proven track record of diagnosing and resolving complex technical issues in a live environment
• Experience supporting and mentoring junior engineers/apprentices
• Strong understanding of ITIL principles and service management best practices IT Support Engineer (Education)