IT Service Desk Analyst

We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners., + Log, prioritise, and resolve technical issues

• Deliver excellent customer service across channels
• Escalate and manage major incidents
• Support change, problem management, and projects
• Maintain documentation and assist with internal tools like Power Apps

Strong communication and a customer focused approach are key in the role / team, as you'll be helping colleagues of varying technical experience resolve issues efficiently and confidently., + Experience in both 1st and 2nd line support

• Enjoy helping customers and solving technical issues
• Team player joining an existing team of four
• Confidence in supporting 330+ permanent employees and over 200 outsourced staff
• Willing to work shifts (between 7am - 6pm) and 1 in 4/5 weekends, + 5+ years IT Service Desk experience
• Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills
• Clear communication, customer-focused, ITIL knowledge

Nice to Have:

• Financial services experience
• Vulnerability management tools (e.g., Qualys)
• Power Apps or service automation experience

Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends

Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more!