ITSM Processes coordinator - GF Machining Solutions Management SA

Join UNITED MACHINING SOLUTIONS, a leader in machine tools. Enjoy a dynamic work environment with growth opportunities.

Tasks

• Lead change enablement by publishing policies and chairing CAB/ECAB.
• Drive problem management with standardized RCA methods and workflows.
• Oversee release management, ensuring compliance with policies and stakeholder alignment., Change enablement :

• Publish change policy (lead times, risk scoring, validation/backout requirements).

• Chair CAB/ECAB; maintain freeze/blackout windows; ensure approvals before implementation.

• Drive standardization pipeline (convert normal * standard where feasible); oversee PIRs for failed/unauthorized changes.

• Problem management :

• Define reactive/proactive problem workflows; standardize RCA methods (5-Whys, Ishikawa, etc.).

• Lead RCA for P1/P2; maintain known errors & workarounds; assign corrective actions and owners.

• Track effectiveness; escalate via risk management when mitigations are deferred.

• Release management :

• Approve release policy (types, gates, rollback) and release calendar; align with business blackout periods.

• Coordinate UAT leads & acceptance criteria; ensure evidence capture; convene PIRs for failed releases.

• Ensure every release is governed by an approved change.

• Map the global ICT coordinator's master plan into the release calendar; ensure freeze/blackout are respected; escalate conflicts to ECAB.

• Ensure every cutover has PIR feeding the global ICT coordinator's risk register and next wave mitigations.

• Major incidents (interface) : collaborate with incident/HPIM lead; ensure P1/P2 PIRs feed into problem management; approve expedited changes via ECAB.

• Service level management (SLM) :

• Approve SLA definitions & reporting requirements catalogue; validate exceptions/exclusions.

• Host monthly SLA reviews; lead SLIPs; challenge service providers on performance. Your profile

• Deep ITIL practice leadership (Change, Problem, Release, SLM); facilitation of CAB/ECAB and RCA/PIR.

• Risk management, stakeholder negotiation, supplier performance management.

• Strong analytical & communication skills; executive presence during major events.

• Deep ITIL practice leadership in Change, Problem, Release, and SLM.
• Strong analytical and communication skills with executive presence.
• Expertise in risk management and stakeholder negotiation.

With total sales of over USD 1.5 billion, UNITED MACHINING SOLUTIONS is one of the largest machine tool manufacturers in the world. With around 5,000 employees at over 50 global production, service and sales locations, UNITED MACHINING SOLUTIONS is close to its customers and highly efficient. Sustainability and innovation focus We have high sustainability and innovation goals. Let's work towards a sustainable future together. Excellent learning tools We provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses. Great career opportunities As a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process to boost your career. Who we are UNITED MACHINING is the world's leading provider of machine tools, diverse technical solutions and services to manufacturers of precision molds and tooling and of tight-tolerance, precision-machined components. The key segments we serve include the aerospace, automotive, medical, energy, information and communications technology (ICT) and electronics industries Display original ad