IT Supporter Service Desk(56)
Role details
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Do you have experience in Windows?, YOUR RESPONSIBILITIES In this role, you will be responsible for receiving, classifying, and resolving incidents and service requests through the internal IT Service Desk in German, French, Italian, and English. You will provide first-level IT support to internal users via phone and remote support channels, ensuring a professional and user-oriented service experience. Working within an ITIL-based service management framework, you will manage and resolve tickets in line with established processes, including proper prioritization, thorough documentation, and timely escalation to 2nd level support when necessary. In addition, you will provide application support for various internal business systems, ensuring stable and efficient day-to-day operations. You will also contribute to the continuous improvement of the Knowledge Management Database by creating and updating relevant articles, helping to enhance transparency and efficiency within the team. Ensuring high service quality and adherence to defined SLAs will be a key part of your responsibilities.
YOUR PROFILE You are a customer-oriented and service-minded IT professional who enjoys supporting users via phone and electronic channels. With your communicative, proactive, and self-driven personality, you contribute positively to team collaboration while maintaining a high level of ownership and accountability. You work in a structured and solution-oriented manner, combining strong analytical thinking with a hands-on approach. Your high digital affinity and solid knowledge of Microsoft technologies enable you to navigate modern IT environments confidently and efficiently. Ideally, you also bring basic AI know-how, such as experience with Copilot or other AI-supported tools. From a technical perspective, you have professional-level experience (up to 5 years) with MS O365, Windows Operating Systems, Application Support, Networking & VPN, and ITSM tools such as ServiceNow. Additionally, you have junior-level experience (up to 3 years) with MS Azure and AI-related tools, including Copilot. You communicate fluently in German and French, have good knowledge of Italian, and are comfortable working in English within an international environment.
YOUR PERSPECTIVES You will join a stable and internationally operating company that offers a professional and structured ITIL-based service management environment. The role provides the opportunity to further develop your expertise in incident and request handling while gaining deeper insight into application support within a complex enterprise landscape. Working in a multilingual setup, you will strengthen your communication skills across different language regions and collaborate with colleagues in a dynamic, international environment. In addition, the position offers flexible working conditions, including the possibility to work remotely 1-2 days per week (approx. 20-30%), allowing for a balanced combination of on-site collaboration in Zurich and remote work.
