Application/Technical Support Analyst

• An IT qualification or degree is helpful, but experience will be prioritised over formal credentials
• Stable employment history - candidates with multiple short-term roles or recent career gaps are unlikely to be progressed

Role & Responsibilities

This is a technical, customer-facing role requiring hands-on support of on-premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments.

Responsibilities include:

• Providing 1st, 2nd, and 3rd line support to healthcare customers
• Handling SQL/database queries, troubleshooting application issues, and performing on-site software installations
• Supporting a clinical reporting tool - supports quality improvement and research within the NHS for specialist teams such as critical care
• Managing and resolving incoming support calls and tickets within SLA timeframes
• Working collaboratively with development teams to escalate and resolve more complex issues
• Maintaining ticket logs and issue resolution through Jira or similar platforms
• Delivering user training for new customers and updates
• Testing and quality-assuring bug fixes prior to release You will regularly interact with time-constrained clinicians, so clarity, confidence, and patience are essential.

Working Hours

• Monday - Friday, 9:00am to 5:30pm
• Monday starts at 8:30am, Friday finishes at 5:00pm

We are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users., * Minimum 2 years' experience in second-line support, ideally covering 1st to 3rd line support in a lean team

• Strong experience with technical and application support - including SQL queries, database investigation, and software installation
• Excellent interpersonal and communication skills - ability to work with doctors, nurses, and healthcare professionals under time pressure
• Hands-on experience with: SQL / databases, Windows operating systems, Application Support, Remote Access Tools
• Familiarity with ticketing systems - any platform (e.g. Jira, Zendesk, ServiceNow)
• Must be highly fluent in English, both spoken and written
• Must be able to drive - the office is not accessible by public transport
• Must live within 45 minutes of Gerrards Cross

• Company Pension Scheme
• On-site Parking
• Healthcare Cover
• Commission Scheme

You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we'd love to hear from you.