IT Field Services Engineer

Reporting to the Senior IT Field Services Engineer, our IT Field Services Engineer plays a key role in delivering outstanding customer service across a highly skilled IT Support Team. You'll ensure colleagues across Jet2.com, Jet2holidays and the wider group have the reliable technology they need to deliver exceptional service to our customers.

As our IT Field Services Engineer, you'll have access to a wide range of benefits including:

• Access to a generous discretionary profit share scheme
• Annual pay reviews
• Colleague discounts on Jet2.com flights and Jet2holidays packages

What you'll do:

• Regularly travel to both UK and overseas bases.
• You'll proactively visit sites to complete scheduled work, break/fix responses and take part in company-wide projects, ensuring equipment is tested, compliant and ready to support operational teams.
• You'll carry out Site Health Checks, support Service Improvement activity, and resolve incidents efficiently - always keeping the end customer experience in mind.
• You'll build and maintain strong professional relationships with colleagues across different bases, acting as a trusted on-site IT presence and a positive representative of the IT department.

Do you have experience in VPN?, This role suits someone who enjoys working independently, is confident managing their own workload and projects, and is able to take full ownership of tasks from planning through to delivery. You'll also:

• Have excellent people skills, strong organisation, and the confidence to work both autonomously and as part of a wider team.
• Technically, we welcome candidates with strong experience in MS 365 and general end-user device support, along with basic knowledge of Networking, Cabling and Patching (LAN, TCP/IP, DHCP, DNS, VPN).
• Be a versatile engineer who enjoys hands-on work across multiple locations, contributes effectively to large-scale IT projects, and adapts to different operational environments.
• Have a commitment to knowledge sharing, continuous improvement, and effective workload management is essential.
• Have experience with ServiceNow and ITIL principles would be beneficial.