Associate GDCM Property System Specialist

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

Although our preference is to base this position out of our Corporate office in Madrid, we are open to applicants living elsewhere in Spain

What will I be doing?

As the Associate GDCM Property System Specialist, you will follow the approved implementation processes to successfully deploy and install Property, Sales, and/or Revenue systems to our hotel properties globally. You will provide remote/onsite training, system configuration and troubleshooting and will perform these implementation projects after the handover from the Manager or Senior Associate.

More specifically, you will:

• Liaise with the hotel management team about remote/onsite activities, schedules, and trainings
• Execute the following scheduled activities: System Database Build, training, Hardware placement / setup and System interfacing
• Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets
• Provide communication with other Implementation team members, including shift and task scheduling
• Sign off on projects, providing wrap up and handover as per the project plan and task list
• Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types
• Attend all internal departmental and training calls, actively participating in information sharing through approved channels

Direct Reports: N/A

Do you have experience in Sales?, Do you have a Bachelor's degree?, * Superb communication skills (verbal and written)

• Independent work ethic and collaboration skills to work as part of a team
• Organization skills to ensure process improvement and implementation integrity

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Professional experience in Technology or related field
• Hotel experience using Property, Sales or Revenue Systems daily
• Solid understanding of Hilton's systems (PMS, CRS, downstream systems) and interfaces
• Travel 70-80% of the time, both domestic and international

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree, or associate's degree or experience in lieu of
• Significant professional experience in Technology or related field
• Consistent record of accomplishments executing Hilton's standard operating procedures
• Shown success in a customer-facing environment (i.e.: through satisfaction scores)
• Proven track record of accomplishment as a systems installer

Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!