Technical Support Engineer

We are seeking a proactive and technically adept Technical Support Engineer specialising in Monitoring & Integration to join our dynamic team in Spain. This role is pivotal in ensuring the reliability and performance of our iGaming platform by monitoring integrations, managing system health, and providing technical support. The ideal candidate will have experience in QA or NOC engineering and a strong understanding of modern monitoring tools and cloud infrastructure.

Responsibilities

Incident Monitoring & Response: Continuously monitor system performance and integrations, responding to alerts and incidents to ensure optimal operation and adherence to SLAs.

Technical Troubleshooting: Diagnose and resolve technical issues related to system integrations, applications, and infrastructure, collaborating with cross-functional teams as necessary.

Tool Utilization: Utilise and manage monitoring and ticketing tools to identify and track issues, and implement resolutions.

Basic Cloud Operations: Assist with basic operational tasks and troubleshooting for cloud-based infrastructure components on AWS.

Application Support: Provide first and second-level support for containerised applications running on Kubernetes, assisting with restarts or basic troubleshooting as directed.

Communication & Documentation: Utilise Jira, Confluence, and Slack for effective communication with users and team members, and maintain clear documentation of incidents, procedures, and troubleshooting steps.

Process Adherence: Follow defined procedures and workflows for incident management, escalation, and resolution.

Service Restoration: Focus on rapid identification and restoration of service impacting issues, minimizing downtime and impact on users.

Shift Work: This role requires working on a rotating shift schedule, including night shifts, to ensure continuous system monitoring and operational support.

Do you have experience in Slack?, Experience: Minimum of 3 years in a technical support, QA, or NOC engineering role.

Linux/Unix OS Experience: 3+ years of Linux/Unix OS experience, with practical knowledge of basic Linux/Unix CLI commands.

Scripting: Experience with scripting languages for automation and tool integration (e.g., Java, Python, Bash).

Monitoring & Alerting Setup: Ability to configure and manage monitoring and alerting systems (e.g., Prometheus, Grafana, ELK Stack).

Cloud Platforms: Experience with AWS services and managing cloud-based infrastructure.

About QTech Games Celebrating our 10th anniversary in 2025, QTech Games has solidified its position as the leading game distributor for emerging markets. With a portfolio exceeding 9,000 games from top-tier providers, we are committed to integrating the best online casino games and distributing them to operators worldwide. Our mission is to ensure quality, simplicity, and professionalism in every aspect of our operations. As we expand from Asia into Europe, we're excited to announce the opening of our new development hub in Malaga, Spain. This strategic move underscores our dedication to innovation and delivering high-traffic systems that redefine the gaming experience. At QTech Games, we pride ourselves on being: A One-Stop Shop: Our unique all-inclusive license fee model, unified game launcher, and wallet integration API allow clients to easily connect and access our diverse game portfolio. Tastemakers: With a combined 50 years of experience, our senior management team has established QTech Games as an indispensable industry leader in game discovery.