Senior Data Analyst - Customer Services

• Analyze large datasets, transforming raw data into actionable insights, helping teams make smarter, data-driven decisions.
• Design and deliver dashboards, reports, and presentations that clearly communicate complex data insights, empowering leadership and stakeholders to take meaningful actions.
• Own the end-to-end reporting process, ensuring timely and accurate delivery of high-impact outputs that drive operational and strategic improvements.
• Collaborate with engineering and product teams to align goals, close knowledge gaps, and ensure consistent, reliable data across markets.
• Explore new technologies and trends in analytics, bringing fresh ideas and innovative approaches to elevate team performance and business impact.

Do you have experience in Tableau?, We are seeking a highly skilled and experienced Senior Data Analyst to join our Global Customer Service Data Team. In this high-impact role, you will leverage data to empower stakeholders, shape strategic decisions, and drive meaningful improvements in customer service operations.

This role requires a balance of detail-oriented precision and strategic vision. You will ensure data quality and reliability while keeping a focus on the bigger picture, aligning your work with our long-term goals. Your ability to effectively communicate complex insights to both technical and non-technical stakeholders will be crucial in driving alignment.

With deep expertise in analytics, customer behavior, and industry best practices, you will identify opportunities to optimize processes, implement automation, and introduce advanced analytics solutions., * Proven experience in data analytics role, preferably in dynamic, fast-paced environments.

• Strong proficiency in SQLand a proven ability to work with complex data structures. Hands-on experience with data visualization tools (e.g., Tableau, Looker)
• Exceptional communication skills, with the ability to distill complex data into clear, actionable insights for senior stakeholders and bridge the gap between technical and business needs.
• Strong stakeholder management skills, with a focus on defining project scopes, aligning expectations, and delivering high-quality outputs with accountability and precision.
• A proactive, self-driven mindset with a natural curiosity to explore data, identify opportunities, and independently lead projects from start to finish.
• Experience in Customer Service or e-commerce environments is a strong advantage, particularly if coupled with a focus on operational efficiency or customer experience.

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe., At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition., No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.