Application Support Analyst

La Fosse is partnering with a well-established London organisation to find an Application Support Analyst with a broad technical mindset and a passion for supporting business-critical platforms.

You'll play a key role in ensuring essential systems run reliably and efficiently, working closely across teams to keep core applications stable, integrated, and functioning at their best.

• Experience using Jira Service Desk or similar service management tools (academic or commercial experience welcome).
• Ability to track, prioritise, and resolve service requests while keeping stakeholders updated.
• Understanding of SLAs and the importance of meeting response and resolution time targets

Technical capabilities

• Basic SQL knowledge to query and compare data from marketing platforms and databases.
• Exposure to APIs or system integrations (hands-on or theoretical understanding).
• Foundational development knowledge, ideally with JavaScript.
• Python skills are advantageous, though training can be provided.
• Strong analytical thinking and problem-solving skills to support integrated digital systems.