Infrastructure Support Engineer

We're looking for an Infrastructure Support Engineer to assist the core Infrastructure team with day-to-day operational support. This role will handle escalations from the Helpdesk, allowing senior engineers to focus on project delivery. You'll support a mixed Windows environment, working across servers, virtualisation, client devices, and network components., * Providing 2nd/3rd-line technical support for escalated incidents from the Helpdesk.

• Supporting a broad Windows estate: Windows Server 2019/2022, Windows 11 clients Windows Embedded devices
• Assisting in maintaining and troubleshooting VMware 8 environments.
• Using tools such as HPDM (or similar) to support thin-client patching.
• Performing basic troubleshooting on Active Directory and server-related issues.
• Supporting general infrastructure tasks to ensure stability across the estate.
• Handling light Cisco switching tasks (desirable, not essential).

• Good all-round IT infrastructure knowledge and hands-on experience.
• Strong Windows OS PC support background.
• Basic understanding of Windows Server and Active Directory.
• Exposure to VMware virtualisation.
• Experience with HPDM or similar endpoint/thin-client patching tools.
• Some experience with Cisco switching is an advantage but not essential.

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