IT Support Engineer
Role details
Job location
Tech stack
Job description
This role will be the first line support for all on-site IT related issues. The postholder will provide hardware and software support services, including the installation, repair, upgrade and troubleshooting to end users. Working alongside the remote-based IT team, this position is extremely varied and will require a high level of customer service to support the end users., * Promote a positive, participative, and proactive EHS culture throughout the site
- Provide support to end users for computer, application, system, device, access, telephone, and hardware issues
- Identify, research, and resolve technical problems
- Responds to phone, email, and on-line requests for assistance
- Prioritise, document, track, and monitor requests in applicable systems and tools
- Escalate complex problems as appropriate
- Test and install computer systems and software
- May train, coach, or assist other employees
- Keeps clients informed of problems, issues, and resolutions
- May provide front line support for local site needs
- Responsible for the maintenance and efficiency of the site telephony system
- Responsible for the maintenance of the site CCTV system
- Any other reasonable request as determined by the business
Advantageous
- Manufacturing Experience
- Virtualization Experience
- ERP Systems
- Any Telephony
- CompTIA A+, ITIL Foundation, and/or Microsoft 365 certification(s)
The Role
The role will primarily focus on:
- Supporting end users.
- Upgrading site assets.
- Dealing with Day-to-Day issues
- Assisting with site-based projects.
Requirements
Do you have experience in Virtualization?, It is essential that you are a self-starter and can work as part of a team and able to use their own initiative.
Experience
Essential
Good overall knowledge of Microsoft networking & infrastructure
IT Support 2 years+
Server 2012-22 Admin (AD, DNS, DHCP Etc) 2 years+
Good General Hands-on Knowledge
Good Hardware Knowledge
