IT Support Technician

We are a managed IT service provider based in Haslemere, Surrey and we are looking for an 1st/2nd line IT support engineer to join our support team.

You will become part of dynamic team and will have an understanding of IT support role. You will provide IT support to external clients from varied industries. You will be providing support for Microsoft 365 environment.

Your role will include the below (but not be limited to)

· Proactive monitoring of IT systems

· Helpdesk and incident management

· Providing onsite and remote support

· User and Pc configuration

· Router/Firewall configuration and troubleshooting

· System checks including backup and antivirus monitoring and reporting

The successful candidate will have a broad technical background and experience in the following skills:

• Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.
• Set up, configure, and decommission IT assets such as laptops, desktops, and Android mobile devices.
• Administer user accounts in a hybrid cloud environment.
• Perform basic Exchange Online administration, including troubleshooting and shared mailbox management.
• Onboard and offboard users, including account creation/deletion, device provisioning, permissions setup, and introductory training on core systems.
• Handle network port patching and assist with port-security-related issues.
• Install and manage peripheral devices such as printers, routers, network switches
• Understand and support wifi systems (Ubiquiti and TP-Link)
• Manage and maintain backup solutions to safeguard critical business data.
• Troubleshoot and support customer issues with 3CX VoIP system.
• On-site visits to customer premisis will form part of your job role

Do you have a valid Driving License license?, Do you have experience in VoIP?, You must have the ability to demonstrate excellent communication skills and the ability to deal with problems and technical issues in a pressurised and time-sensitive environment. Ideal candidate must have motivation to excel in all areas and willingness to learn new technologies, you will be expected to learn and understand VoiP services (3cx)

You are also required to have a driving license.

You must be eligible to work in the UK when applying for this position. We do not sponsor candidates who are not already allowed to work in the UK.

Required Experience:

IT Support experience