IT Support Technician

We're looking for a motivated, proactive IT Support Technician to take ownership of day-to-day IT operations while helping drive our transition to a modern, cloud-first Microsoft environment.

This is a hands-on role with real responsibility across Microsoft 365, CRM (Pipedrive), device management, networking, VoIP, SharePoint, and the Power Platform. You'll play a key part in modernising infrastructure while ensuring smooth daily operations.

Working Pattern: You'll be fully onsite during your probation period to immerse yourself in systems and stakeholders. Following successful completion, the role will move to a hybrid model.

Our Mission: Cloud-First Transformation

We are moving from a hybrid (on-prem + cloud) model to a secure, scalable Microsoft cloud ecosystem. This includes

• Migrating services to Microsoft 365 and Azure
• Implementing Microsoft Intune (MDM/MAM) and modern device management
• Cloud identity via Entra ID (Azure AD)
• Reducing legacy infrastructure
• Strengthening cloud security, compliance, and access control
• Expanding automation through the Power Platform

We need someone who understands traditional infrastructure but is confident leading modern cloud adoption.

What You'll Be Responsible For 1st & 2nd Line Support

Be the go-to IT professional across the organisation:

• User support (accounts, password resets, access control)
• Microsoft 365 administration (Exchange Online, Teams, licensing, mail flow)
• SharePoint permissions and structure
• CRM (Pipedrive) support - users, automation, integrations, reporting
• Intune device compliance, Conditional Access, MFA
• VoIP setup, routing, and troubleshooting
• VPN, VLAN, DHCP/DNS, Wi-Fi, and general network diagnostics
• Hardware deployment and remote support

Systems & Improvement

You'll actively contribute to:

• Cloud migration and digital transformation projects
• SharePoint Online administration and intranet development
• Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Dataverse
• Business process automation and system optimisation
• Integration between Microsoft 365 and CRM systems
• Documentation and best practice governance

Device, Network & Security Ownership

You'll manage:

• Windows Autopilot and multi-device enrolment (Windows, iOS, Android)
• BYOD, app protection policies, and security baselines
• VoIP systems including IVR and softphones
• Core networking fundamentals (TCP/IP, VLANs, DNS/DHCP, firewalls, LAN/WAN)
• Cybersecurity monitoring, access enforcement, and compliance support

Do you have experience in iOS?, * Highly motivated and proactive

• Comfortable taking full ownership of IT systems
• Solutions-focused and analytical
• Calm under pressure
• Security-conscious
• Passionate about cloud technology and continuous improvement

This role is ideal for someone who enjoys solving problems, improving infrastructure, supporting users, and being accountable for IT stability while driving meaningful transformation.

If you're ready to combine operational excellence with cloud innovation we'd love to hear from you.